List of active policies
|Terms and Conditions||Site policy||Authenticated users|
COURSE AND SERVICE INFORMATION
This online classroom is owned and managed by Professional Writing Academy Ltd
of Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN, UK.We use it to run a range of online courses, including with partner organisations. When we talk about ‘we’ in these terms and conditions, we mean us (Professional Writing Academy).
All course and service information is correct at the time of publication.
We reserve the right to make changes to the advertised course or service, including, but not limited to, course content, tutors and timings, for any reason at any time. If we do make a change we'll aim to provide as much notice as possible, and will always try to replace tutors with someone of equal experience and standing.
You must be 18 or older to book and/or take part in any course or service.
Your place on a course or service is not confirmed until we receive your non-refundable deposit, full payment, or first payment if we've agreed that you can pay by instalments or on a session-by-session basis.
If we don't receive the balance by the course or service start date, or as otherwise agreed, we reserve the right to offer the place to someone else and your deposit will be forfeit. You are only guaranteed a place for the sessions you have paid for.
Paying a non-refundable deposit secures your booking and means that you are committing to the course or service for its full duration. As such, you are liable to pay the full fees before the course or service starts, or as otherwise agreed.
At our discretion, you may be able to transfer your booking to another course or service of the same cost and duration, subject to availability.
We'll consider transfers up to two weeks before the course or service starts, and any payment made will be allocated to the new course or service you choose. If you ask to transfer a booking after this time, we may do so only if we have already received the full course fee from you and we are able to confirm another booking to replace yours.
If either of these conditions is not met, we will unfortunately have to treat your booking as cancelled and shall retain the full fee as forfeit.
Cancelling before the course or service starts
We accept cancellations up to six weeks before your course or service starts and we'll refund the full cost.
If you need to cancel less than six weeks before, we'll do our best to find someone to replace you. If we succeed, we'll return the balance of your payment less a 10% charge. If we can't find a replacement, we reserve the right to keep the full amount you've paid.
Cancelling after the course or service has started
If you leave the course or service after it has started, you'll still have to pay the full fees. We may make exceptions to this in extreme circumstances and at our discretion.
What happens if we cancel the course or service?
We rarely need to cancel, but if we do we'll give you as much notice as possible and we'll either offer you an alternative course or service of the same standing, or return all fees paid, but shall not pay any other costs.
Attending your course or service
By booking a place on a course or service you commit to attending all the sessions to the best of your ability. We ask you to do this because:
- It's not practical for someone else to take your place on a course if you cancel after it's started
- Attending all sessions means you'll get the most benefit from your learning
- Unfortunately, we cannot automatically offer refunds or exchanges if you miss a course or service session due to illness or any other reason, but we may give you the option of joining another course or service at a later date.
USING THE ONLINE CLASSROOM
Your online classroom account and its security
You'll need to give us your correct name and email address so that we can set up your online classroom account. We'll give you a username and password and you'll need to change the password the first time you log in to the classroom. For security, you must keep your login details confidential and not share them with anyone.
You're responsible for any and all use of your account. You must tell us immediately if your account is used without your permission or if you become aware of any breach of security.
Availability of the online classroom
We aim to keep the online classroom open 24 hours except for routine updates or maintenance. If this happens, we'll post a notice on the classroom home page.
The classroom, and everything in it, including course materials, forums, chatrooms and private messaging areas, are provided ‘as is' without warranty of any kind.
While we aim to make the classroom available, accurate and secure, we cannot guarantee that it will be error-free, run uninterrupted, that defects will be corrected, or that the site or its server will be free of viruses or other harmful components. You use the online classroom solely at your own risk.
Using the online classroom
You must not use any robot, spider, crawling, scraping, or other automated device, process or means to access the online classroom. You must not use any device, software, routine, or take any action that interferes with the proper working of the site.
Our copyright and intellectual property
All classroom, course and service materials, whether provided via the online classroom, by email, phone or post, are owned by or licensed to Professional Writing Academy or used with permission, and are protected by UK and international copyright, trademarks, database rights and/or other intellectual property rights.
This includes, but is not limited to, podcasts, videos, written lectures, notes and transcripts, quizzes, forum content and discussions, images, graphics and photographs, as well as the design, logos, layout and appearance of the classroom.
You may use all provided materials during your course or service, but you are not permitted to reproduce, record, copy, distribute or share them in any format at any time during or after your course or service.
Copyright of work produced by third parties
We have a Further Education Licence from The Copyrighting Licensing Agency Ltd. This licence allows us to photocopy, scan or make digital copies of extracts from books, journals and periodicals, magazines, law reports, ebooks, e-journals and some websites, for the benefit of our students and staff in connection with the course or service that you are taking.
We have an ERA Licence to make recordings or copies of TV and radio programmes and online or on-demand services for educational use.
The copyright of these materials belongs to their original author(s). As such, you may use the copied materials we provide during your course or service, but you are not permitted to reproduce, record, copy, distribute or share them in any format at any time during or after your course or service.
You retain copyright of any work you produce during your course. You warrant and indemnify to Professional Writing Academy that any such work shall be your own and shall not infringe the copyright of any third party. This warranty shall survive any cancellation or termination of the course.
Professional Writing Academy does not assert ownership rights over the content you post, transmit, or otherwise make available for inclusion on the forums, chatrooms, messaging or anywhere within the classroom. We may want to use comments you've made in discussions to help provide, promote or advertise our courses and services. By using the online classroom, you give us permission to do that at any time, even after the course or service has ended. However, we will always check with you before we do this.
Partner and third-party sites
Professional Writing Academy partners with a range of other websites by sharing some site content. All partner websites are covered by these terms and conditions.
We may include references or links to third-party sites. Professional Writing Academy has no control over third-party sites or the content within them. This means that we cannot guarantee that those sites, or their content, are secure, accurate, legal or inoffensive, and we take no responsibility for any damages or losses whatsoever resulting from your use of the online classroom or partner sites to obtain search results or to link to third-party sites. Your use of third-party sites is solely at your own risk.
Using the classroom forums, chatrooms and messaging
We provide forums, chatrooms and messaging to support your learning, networking and socialising with other people in the online classroom.
You are responsible for any and all content that you share on your personal profile and on the forums, chatrooms, messaging and anywhere else in the online classroom. We have a code of conduct to help you, which you must follow at all times (see Conduct section).
Because the online classroom is a place to experiment with and explore your work, we do not want to censor anyone's work. So by using the classroom you understand and agree that despite our guidance on conduct you may be exposed to content that you may consider offensive, indecent or objectionable.
We may monitor and review any content shared in the online classroom and have the right to pre-screen, refuse, move or remove any content at any time, at our sole discretion. This includes, but is not limited to, any content that violates these terms and conditions. If you have any questions or concerns about any content shared in the online classroom, please raise them with your tutor or moderator who will be happy to answer them (see Questions, concerns and complaints section).
The Professional Writing Academy cannot control or guarantee the accuracy, completeness, usefulness, integrity or quality of any content shared by other people in the classroom. This means that we are not liable in any way for any such content, including any errors or omissions, or any loss or damage of any kind incurred as a result of the use of any content shared in the classroom.
Emails sent from the classroom forums
Whenever you post your work to one of the online classroom forums a copy of your post is emailed to everyone in your course group, including tutors, guest tutors, moderators, and our classroom administrators. These posts will often contain a student's written work and, as such, the copyright of individual forum posts belongs to the person who wrote them (see Your copyright section). You are not permitted to reproduce, record, copy, distribute or share those emails in any format at any time during or after your course or service.
By posting to the forums, you agree and accept that your posts will be emailed to your course group. Professional Writing Academy has no control over what happens to such posts after they have left the online classroom and we cannot control or guarantee that they will not be copied, shared or distributed by the recipient(s). We therefore ask everyone who uses the online classroom to respect the work of others and not share it in any way.
If you wish to stop receiving forum emails you can update your message settings in your profile. However, your posts will continue to be emailed to your course group, even if you opt out of receiving emails yourself.
We're proud to run professional and friendly courses and services designed to inspire and support your learning and creativity. To make sure they're a productive learning opportunity for everyone, we expect you to be respectful and thoughtful, and not behave in any way that may cause offence to anyone.
This means that you must not use any part of the online classroom (forums, chatrooms, personal profiles, messaging and webinars) to bully, intimidate, coerce, demean or behave in any way that may cause offence to any anyone using the classroom, including students, tutors, moderators, administrators and guests.
All classroom discussions during the course or service are private and confidential. You agree to keep confidential any information and/or material, which is divulged by other students, tutors, moderators, administrators and guests (either written, online or oral) both during and after the course or service.
You agree not to make any audio or visual recordings of the sessions (whether delivered through the online classroom, Zoom, Skype, phone or other messaging service), the work of the tutor, guest speakers or of other students.
If your work includes any sensitive content that other people may find upsetting or offensive, then you should include a warning when you share that work anywhere within the classroom.
You will defend, indemnify, and hold Professional Writing Academy and our affiliates and agents harmless from:
- Your access to and use of the online classroom
- Your violation of any of these terms and conditions
- Your violation of any third-party right, including any copyright, trademark, trade secret, or privacy right of any content in the online classroom
This indemnification will continue after your course or service, and your use of the online classroom, has ended.
Limitation of liability
In no event will Professional Writing Academy, our affiliates or agents be liable for any indirect, consequential, special, incidental or punitive damages arising out of your access to, or use of, the online classroom or its contents, including any co-branded site, whether in a contract action or based on negligence, or other tort action, or any other claim whatsoever, even if we have been advised of the possibility of such damage.
Violating these terms and conditions
If you violate any of these terms and conditions we may suspend your access to the online classroom. If this happens, you will not be entitled to a refund. Depending on the violation, you may be investigated and appropriate legal action may be taken, including civil, criminal and injunctive redress.
QUESTIONS, CONCERNS AND COMPLAINTS
We're dedicated to providing a positive learning experience. If you have a question about the way we provide your course or service, or if something goes wrong, please tell us so that we can continue to improve.
How to ask a question or tell us if you have a concern
If you have a question or concern about your course or service, please email either your tutor or moderator, as they're able to answer most questions and address most concerns. If they cannot immediately answer your question then they may need to discuss it with the wider Professional Writing Academy team, if appropriate. All such conversations are held in confidence.
How to make a complaint
First, please raise it with your tutor or moderator via email who will do their best to resolve it. If, after that, you want to take your complaint further, please email us at email@example.com. We'll do our best to reply within two working days, even if that's just to acknowledge your message, and we aim to respond to your complaint within 10 working days.
Managing your information
If you want us to remove you from our mailing list(s), you can do this at any time by emailing us at firstname.lastname@example.org or selecting the ‘unsubscribe' option in any email newsletters.
You have the right to know what personal data we hold on you, including asking us to:
- Correct any errors in the data we hold
- Restrict how we use your data
- Delete your data
- Send you a copy of your data
If you want to speak to us about the personal data we hold, please put your request in writing by either:
- Emailing us at email@example.com
- Writing to us at Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN, UK
We'll review your request and reply within 30 days.
The Professional Writing Academy Ltd uses this website to host and deliver our own range of online courses and services, as well as those that we host and deliver on behalf of our partners.
We, and our partners, are committed to making sure your privacy is protected. If we ask you to provide information by which you can be identified when using the online classroom(s), then we will only use it in accordance with this privacy statement.
Types of information
We may store your:
- Email address
- Phone number
- Postal address
- Personal information that you add to your profile, including images, bio, links to your website, social media channels, or other third party sites that you may have chosen to share.
- Details of the course(s) you are enrolled on.
- Details of your interaction with the online course materials, including which pages you have read, videos watched, podcasts listened to, quizzes and questionnaires completed, forums you have posted to, whether you have completed sessions, and so on.
- Anything you share within the online classroom, including:
- Work that you upload to any classroom forums, in any format, including text or images pasted within a forum post, Word, .rtf, .PDF, .jpeg, .png, or other downloadable/portable files.
- Forum discussions that you start.
- Comments and replies you make on any forums.
- Transcripts of live chats that you have taken part in.
- Responses to quizzes, questionnaires and any online tests.
- Private messages to other people in your course group.
- Contributions to group Zoom sessions, if archived for group learning purposes.
What information can other people see?
Your course tutor, moderator and the team responsible for managing the virtual classroom can see any information that you share in the classroom, including everything listed above.
Online classroom guests, who may join the course to take part in a live chat discussion as part of your learning, will only see your name and profile image (if you've added one).
The other people in your course group can see your name, and any other information that you choose to add to your personal profile. They will also be able to see your forum posts and comments, contributions to live chat discussions and any private messages between you and them. This is so you can get to know each other and to facilitate the group learning.
The other people in your group cannot see your quiz, questionnaire or test responses, including any results. They cannot see or track your progress on your course (i.e. they will not know which pages you've read, which videos you've watched, and so on).
Your email address is not shared with anyone in your course group unless you change your profile settings to make it visible, or if you choose to share it with your group on a forum post, live chat discussion or in any other way. We recommend that you do not share your email with anyone other than a tutor or moderator and should use the forums and messaging services within the online classroom instead.
What we do with the information
We use the information you give us to deliver your online learning and course alumni experience, understand your needs and provide you with a better service. The information we store may be used for:
- Internal record keeping
- Improving our products and services
- Contacting you about
- Further courses or services, from us or our partners, that we feel may be of interest to you based on the course(s) you have already taken.
- Opportunities that may interest you, including discounts on other courses and services, competitions, events, news and invitations to submit writing to publications and anthologies.
If your employer or academic partner has paid for your course as part of your continuing professional development (CPD), training or education, they may ask us to tell them about your progress. This may include telling them whether or not you completed the course, including a summary of your activity (sessions and exercises completed, frequency of engagement with the online classroom, and so on).
We will not share with them details of any private messages you've sent to other people on the course, your forum posts and comments, transcripts from live discussions you've taken part in, or any work or images that you've upload to the online classroom. If you have any questions or concerns about this please contact your tutor or moderator.
What we don't do with the information
We do not store credit card or payment details in the online classrooms. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We're committed to keeping your information secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
The online classroom contains links to other websites. We do not have any control over those websites so this privacy statement does not cover them. This means that we cannot be responsible for the security and privacy of any information you provide while visiting those other websites. You should always check the privacy statement on the website you are visiting.
Managing your information
You are in control of what information you include in your personal profile and in your posts to the online forums, and you can update your profile settings at any time, including:
- Changing your password.
- Changing the email address we use to send you notifications from the online classroom, or stopping all email notifications.
- Changing your personal bio, including adding or removing an image.
- Adding, updating or deleting links to your website, social media channels, blog or other third party sites.
If you're not sure how to change your profile settings, please contact your course moderator or tutor.
If you would like to edit content in your posts to the forum from 30 minutes after you have posted, please contact your course moderator or tutor.
If you decide that you do not want to continue with a class, retain access to the online classroom's alumni area, or need to take a short break, then please tell your moderator or tutor. If you do this we will remove you from your course group(s) and suspend your online classroom account. We will not delete your profile immediately after you leave a course, so you'll still be able to log in and manage your personal profile.
If you believe that any information we hold on you is incorrect or incomplete, or if you have any questions, please email us at firstname.lastname@example.org or write to us at Professional Writing Academy Ltd
Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN, UK